Frequently asked questions

Straight answers from a family plumbing company in McKinney. If yours is not here, call (972) 238-5585 and a real person in our office will point you in the right direction.

Where and when

What areas does Genzel Plumbing serve? We are based in McKinney and serve homeowners across Collin County and nearby North Dallas communities: McKinney, Allen, Anna, Celina, Plano, Prosper, Richardson and Frisco. Not sure whether you are in range? Call and we will tell you.

Do you offer emergency plumbing service? Yes. A major leak, a sewer backup, a slab leak or a loss of hot water: call (972) 238-5585 for the fastest response. Emergency calls are prioritized.

How quickly can you respond? It varies with location, weather and call volume, but emergencies go to the front of the line and when you call we tell you the next available arrival window, so you are never left guessing.

Can I track my plumber? Yes. When your appointment is scheduled you get arrival updates, so you do not have to wait around all day.

Pricing and paperwork

Do you provide estimates and upfront pricing? Yes. We explain the problem, walk you through the options and review pricing before any work begins. Most jobs come with more than one option so you can choose what fits your home and budget.

Is there a diagnostic or service call fee? Service and diagnostic fees vary with the type of work and time of day. Ask when you call so there are no surprises. Guardian Plan members pay no dispatch fees.

Are your plumbers licensed and insured? Yes. Genzel Plumbing is fully licensed and insured (Texas license RMP-23766) and our technicians meet all Texas plumbing requirements. The work is code-compliant and backed by our warranty.

Do you offer financing? Yes, for larger jobs like water heater replacement, repiping and sewer work. See financing.

The work itself

What plumbing services do you provide? Residential plumbing: general repairs, drain cleaning and main line clogs with camera inspections, slab leak repair, water heater repair and installation, tankless water heaters, and water filtration and softening. If you are not sure whether we handle your problem, ask.

What drain problems do you fix? Clogs in sinks, showers, tubs, toilets and main sewer lines. For recurring or serious problems we use a camera to find grease, debris, pipe damage or tree roots.

Do you handle main sewer line clogs and tree roots? Yes, and they are common in North Texas. Multiple drains backing up, gurgling, or sewer odors are the signs. Call sooner rather than later.

Do you repair and install water heaters? Yes: repair, maintenance and installation of tank and tankless heaters. No hot water, noise or a leak gets diagnosed before anyone talks about replacement.

What is the Genzel Guardian Plan? A $27 a month membership with 15 percent off every service, no dispatch fees, appointments within 24 hours Monday to Friday and an annual flush, inspection and water quality test. Details on the Guardian Plan page.